To all our clients and friends,

The Government has since the 13th of May lifted restrictions on moving home, property viewings and how estate agencies can operate.

Government Guidance

The Government have released detailed guidance on moving home - buying, selling and renting property during the Covid-19 outbreak. We recommend you read the full official guidance here, but some of the main points are:

  • People are now free to move home
  • You can put your home on the market to sell or rent
  • You can start to look for properties you want to move into
  • You are free to make or accept an offer or reserve a property as normal
  • Physical viewings are now allowed, provided that strict social distancing is continued
  • Estate agents are permitted to visit properties to value them under the proviso of social distancing
  • Surveyors an undertake surveys of properties

We at Elkay will be adopting all of the Government guidelines set out for estate agencies to ensure the safety of our clients, customers, staff, suppliers, and anyone else that welcome into contact with throughout the course of conducting our business.

We will be asking everyone to adhere to strict procedures which include – but is not limited to - the following measures:


  • We will continue to offer video viewings in the first instance wherever possible. Please use these in your initial search and only request physical viewings of properties you are seriously interested in offering on
  • Please make your own way to the property as we are unable to offer transport. Where possible, and for your own safety, please try and avoid public transport, especially at peak times
  • Physical viewings can only take place with other members of your household
  • Before viewing, you will need to confirm that you are not suffering any symptoms
  • You will be asked to remove your shoes and apply hand sanitiser before entering a property. You may also be asked to wear a mask and gloves
  • You will be asked not to touch anything whilst in the property. Anything you do touch will need to be wiped down
  • The occupier of the property will be asked to ensure the property is well ventilated and that internal doors are left open
  • The occupier of the property will also be asked to leave the property while the viewing is taking place

Market Appraisals

  • We will continue to offer video market appraisals and can continue to value properties without physically entering them
  • If we do visit a property to value it, we will need to maintain a 2 meter distance and we will remove our shoes and wear facemasks and gloves throughout the appointment
  • Before we visit, please ensure the property is well ventilated
  • We will not touch anything in the property unless absolutely necessary

Visiting Our Offices

  • Although our offices are open for business, many staff will continue to work from home
  • We ask that you avoid coming to our offices unless absolutely necessary
  • If you do need to come into one of our offices, you will need to call ahead and book an appointment
  • Our staff will be working from home when they can, so less staff will be physically in our offices at any one time

Thank you for your patience whilst we adapt to this new way of working and please be assured that we are as committed as ever to supporting you through these difficult times.

About us

Elkay Properties enjoys an unrivalled prominent location on Old Street.

As an independent estate agency we can offer tailored services to suit all individual needs whether you are buying or selling, letting or renting.

Experienced within the popular Hoxton-Shoreditch-Hackney triangle, Elkay Properties aims to provide hassle free moving solutions to all our clients.

At Elkay Properties you can rest assured that we will provide the right service based on your needs, nothing more nothing less.


Great professional service

Being new to the UK it was quite exciting to find a flat that would feel like home. With Elkay Properties we found that magical place on a A-list location near Victoria Park and with a spacious balcony. The staff at Elkay have been incredibly helpful and provided us with great professional service. A special thanks to Jamil who helped us. I think we will have a nice time at our new flat.


I've rented a property through Elkay for the last 5 years, throughout which I’ve been very impressed with their service. Their team always promptly respond to my emails to resolve any issues or organise maintenance of the flat. Public areas in the building are clean and well looked after too. When maintenance is needed their workmen arrive ASAP; importantly I’ve found them to be reliable and good at what they do. Renting through Elkay has been problem free and their team is always friendly and helpful!

More Reviews

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